Help & FAQ
Yes! Most items are handmade and produced in house. No one item is the same which is what makes our products unique.
CAN I MAKE CHANGES OR EDITS TO MY ORDER AND / OR ADDRESS?
Please be sure to include the correct shipping address and double check your information. WE DO NOT ACCEPT CHANGES TO ADDRESS once order is submitted. If you find there is a mistake, we will cancel your order and issue a store credit so that you may re-purchase your items.
DO YOU ACCEPT RETURNS AND / OR REFUNDS?
Since most items are made to order, all sales are final. However, if a product arrives damaged we would be more than happy to replace.
Once your order has processed and shipping label generated you are unable to cancel your order.
NON RETURNABLE ITEMS
All apparel, tea items ( cups, diffusers, tea pots and tea ) , earrings, capsule collection and sample sale items are FINAL SALE. NO RETURNS / EXCHANGES. this policy is due to COVID and for the protection and safety of our customers.
Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase.
We do not offer refunds. Store credit ONLY.
- You have 14 business days after you receive your item(s) to be eligible for a return.
- To complete your return, we require a packing slip or proof of purchase. You are only allowed one credit. Once issued a store credit, that item is now final sale.
- Once your item is received we will inspect and notify you if your item has been approved or denied.
- Please return it in the way you received it, with original packaging. Shortly after, you will receive a store credit via email if your item(s) have been approved. If your order is denied we will notify you as well.
- Customer is responsible for shipping cost of new item. Merchant will cover return shipping.
- Exchanges take up 14 business days for processing after item has been received from customer. Once eligible items are processed, a new tracking number will be generated and emailed to customer.
MISSING, LOST OR STOLEN PACKAGES
Shipments that have arrived at a processing facility (USPS or DHL) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of USPS or DHL Express. JUNCTION Unltd will not be obligated to handle such issues.
RE-PLATING MUST BE REQUESTED NO LATER THAN 6 MONTHS AFTER YOUR ORIGINAL PURCHASE. PLEASE EMAIL firstname.lastname@example.org WITH “REPLATE” + ORDER NUMBER” IN SUBJECT LINE. Customer is responsible for SHIPPING COST. This is available for ONE TIME USE PER ORDER FOR UP TO 2 PIECES, PER CUSTOMER. PLEASE ALLOW UP TO 12 BUSINESS DAYS FOR YOUR RE-PLATED ITEM TO BE SHIPPED BACK OUT TO YOU.