Help & FAQ


ARE ALL OF YOUR ITEMS HANDMADE?

Yes! Each item is designed in house and / or hand made in the USA. No one item is the same which is what makes our products unique.

REPLATING POLICY

RE-PLATING MUST BE REQUESTED NO LATER THAN 12 MONTHS AFTER YOUR ORIGINAL PURCHASE. PLEASE EMAIL hey@jnct.co WITH “REPLATE” + ORDER NUMBER” IN SUBJECT LINE. Customer is responsible for SHIPPING COST. This is available for ONE TIME USE PER ORDER. PLEASE ALLOW UP TO 12 BUSINESS DAYS FOR YOUR RE-PLATED ITEM TO BE SHIPPED BACK OUT TO YOU.

DO YOU ACCEPT RETURNS AND / OR REFUNDS?

Since every item is handmade, all sales are final. However, if a product arrives damaged we would be more than happy to replace. Simply send an email to hey@jnct.co along with photographs of the damaged item.

ARE YOUR ITEMS AVAILABLE FOR WHOLESALE?

Yes! We do wholesale for a minimum quantity on select items. Please inquire by emailing hey@jnct.co and we will provide a line sheet with pricing and availability.