FAQ

Returns

  • When will I receive my order?
  • Track My Order
  • What is your return policy?
  • Damaged or Incorrect Items

When will I receive my order?

Each order takes up to 7 business days to process. Shipping turnaround times apply. This is just an estimate and does not include holidays or weekends.

During holidays and sales, processing times are extended to up to 10 business days. We appreciate your patience and support during these times as most items are handmade.

You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated. 

Once your item has shipped, you will receive a confirmation email where you can track your order. If you have any questions, we are always here to help. We can be reached via chat located on the front of our website or direct message via our instagram account for fastest response. Please allow up to 48 hours for customer service response.


Delivery Times: Depending on the destination country and shipping method chosen, international orders can take 5-15 business days to deliver.

Shipping for all other regions will be calculated at check out. Curious about our return policy? Click here.

 

U.S.A. Shipping Methods

 Over $200

FREE
Standard 5-7 day (under $200)

$8
Express 2-3 day (under $200)

 $12

Track My Order

We always do our best to ensure that your orders arrive to you on time. You can track it online through the link provided in your shipping confirmation email. Please allow for 24-48 hours from receiving your link to activate.

What is your return policy?

All items are final sale.

Each piece is made to order and/or created from original artwork by Jonnell Chavez, making every item unique and produced specifically for you. Because of this, we are unable to offer returns, exchanges, or cancellations once an order has been placed.

We kindly ask that you review all product details carefully before completing your purchase.

Damaged or Incorrect Items

In the rare event that you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review and make it right.

Ordering and Delivery

  • Can I cancel my order?
  • My package is missing.

Can I cancel my order?

Once your order has processed and shipping label generated you are unable to cancel your order.

My package is missing.

Shipments that have arrived at a processing facility (USPS or DHL) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of USPS or DHL Express. JUNCTION Unltd will not be obligated to handle such issues.

Product Care

  • What materials do you use?
  • How do I take care of my jewelry?
  • Replating policy

What materials do you use?

Water durable stainless steel is the base metal used for the majority of the pieces. The base metal is then plated in 18K gold, rhodium or silver. We also use freshwater pearls, glass beads, biodegradable acetate and recycled steel and copper.

All pieces are sensitive skin safe.

How do I take care of my jewelry?

  1. Limit exposure to water, personal care and beauty products.

  2. Store pieces separately, and hang necklaces to keep them from tangling.

  3. Wipe clean with a soft cloth, and do not use conventional fine jewelry cleaner.

P.S. We are committed to producing top quality jewelry with superior plating thickness. However, if your pieces are exposed to the products or water as per above, some tarnishing may occur. Additionally, your own pH may impact the life cycle of your jewelry.

Replating policy

RE-PLATING MUST BE REQUESTED NO LATER THAN 6 MONTHS AFTER YOUR ORIGINAL PURCHASE. PLEASE EMAIL customerservice@jnct.co WITH “REPLATE” + ORDER NUMBER” IN SUBJECT LINE. Customer is responsible for SHIPPING COST. This is available for ONE TIME USE PER ORDER FOR UP TO 2 PIECES, PER CUSTOMER. PLEASE ALLOW UP TO 3 WEEKS FOR YOUR RE-PLATED ITEM TO BE SHIPPED BACK OUT TO YOU.